FAQ
Frequently asked questions
Quick answers about booking, payments, insurance, treatments and visiting us. Can't find it here? Message us on WhatsApp.
Appointments
How do I book an appointment?
The fastest way is to message us on WhatsApp using the green button on any page — tell us the service you want and we'll send you available times. You can also book dental appointments through your patient account on this site.
Can I choose a female doctor?
Yes. Female doctors are available across several departments, including dermatology and obstetrics & gynecology. Let us know your preference when you book and we'll arrange it where possible.
What if I need to cancel or reschedule?
Just let us know as early as you can — through your account or on WhatsApp. There's no charge to reschedule with reasonable notice.
Do you offer emergency or same-day visits?
We keep a small number of same-day slots for dental emergencies and urgent skin concerns. Message us early in the day and we'll do our best to fit you in.
Payments & insurance
Which insurance providers do you accept?
We work with most major Saudi insurers. See our Insurance page for the current list and how to use your coverage — and contact us to confirm your specific plan and any approvals needed.
How much will my treatment cost?
We always give you a clear price (or estimate for multi-stage work) before starting. Many cosmetic and laser services are sold as packages — ask about current offers.
Which payment methods can I use?
Cash, mada, and major credit cards are accepted. For larger treatment plans, ask us about staged payments.
Treatments
Is laser hair removal safe for darker skin tones?
Yes — our Diode and Alexandrite systems with contact cooling are suitable for most skin tones. We do a quick patch test first and adjust settings to your skin and hair type.
How many laser or HydraFacial sessions will I need?
Most laser areas need 6–8 sessions plus occasional maintenance; HydraFacial is great as a one-off and even better monthly. We'll recommend a plan at your first visit.
Will Botox or fillers look obvious?
Not when they're done conservatively. Our dermatologists aim for natural, refreshed results and review you after two weeks to fine-tune if needed.
Visiting us
Where are you located and what are your hours?
We're on King Faisal Road in Saihat, Eastern Province. We're open Saturday to Thursday, 9:00 AM to 9:00 PM, and closed on Friday. See the Contact page for a map.
Is parking available?
Yes, there is parking near the center. If you need help finding us, message us on WhatsApp and we'll guide you in.
Still have a question?
Our team usually replies within minutes on WhatsApp — ask about a service, pricing, insurance or directions.