Informed consent to virtual medical consultation and electronic recording

1. Consent to the virtual consultation

I, the user/patient, acknowledge that I freely agree to receive a remote virtual medical consultation through the electronic means approved by Tabassem Plus Medical Center, and I understand that this consultation aims to provide medical assessment and guidance within the limits of what is possible remotely.

2. Nature and limits of the consultation

1. I understand that the virtual consultation relies on the information, symptoms, images and medical reports I provide to the doctor, as the case requires.
2. I understand that a remote consultation may not allow the doctor to perform a direct clinical examination or the tests needed to confirm a diagnosis.
3. I acknowledge that the doctor may recommend a visit to the center for a clinical examination, further tests, or to complete the treatment plan.
4. I understand that a virtual consultation does not guarantee a final diagnosis or a prescription in every case.
5. I undertake to provide accurate and complete information about my health, medical history, the medicines I take and any drug allergies, and to tell the doctor anything that may affect the medical assessment.

3. Consent to recording the consultation

1. I acknowledge and expressly agree that the virtual consultation may be recorded in audio and/or video, depending on the nature of the service and the technology used.
2. I understand that the recording serves to document the medical consultation, assure service quality, and allow the medical information to be referred to when needed, in line with approved regulations and policies.
3. I agree that the recording may be kept and handled as part of the records related to the medical service, in line with regulatory requirements and the applicable privacy and data protection policies.
4. I understand that recordings and health information will only be used or disclosed for legally authorized purposes, in accordance with confidentiality and personal data protection requirements.
5. I acknowledge that I have the right to ask how the consultation is recorded, stored and used, and how long it is kept, under the center's approved policy.

4. Privacy and personal data protection

1. I agree to the collection and processing of the personal and health data needed to provide and document the consultation and to manage the medical service, in line with the regulations in force in the Kingdom of Saudi Arabia.
2. I acknowledge that my health data and the recordings of the consultation are treated as confidential information, and may only be accessed or used according to legally authorized permissions and purposes, by the professionals involved in providing my care or managing the service.
3. I understand that the center takes appropriate technical and organizational measures to protect my data from unauthorized access, use or disclosure, and that the consultation is held on a secure video meeting platform.
4. I understand that my data will not be disclosed to any outside party without my consent, except where the applicable regulations require it.
5. I understand that I have the right to request access to and correction of my personal data, under the Personal Data Protection Law of the Kingdom of Saudi Arabia and the center's approved privacy policy.

5. Technical requirements and patient responsibilities

1. I undertake to use a suitable device and a good internet connection, and to join the consultation from a quiet, private place that keeps the information confidential.
2. I undertake to join at the booked time using the link sent to me, and I understand that joining late may shorten the consultation.
3. I agree that the doctor may verify my identity at the start of the consultation, and if the patient is a minor or unable to make decisions, I undertake that their guardian or legal representative will be present.
4. I undertake not to record, photograph or publish any part of the consultation without the center's prior consent.
5. I understand that if the connection drops or the consultation cannot be completed for technical reasons, the doctor will try to reconnect or the appointment will be rescheduled under the center's policy.

6. Emergencies

1. I acknowledge that a virtual consultation is not an emergency service and does not replace emergency care, and that in an emergency I must call the Red Crescent on 997 or go to the nearest emergency department.
2. I understand that if the doctor judges during the consultation that my condition needs urgent care, they may direct me to the nearest emergency department, and I undertake to follow that direction.

7. Responsibility and liability

1. I alone am responsible for the accuracy and completeness of the information, images and reports I provide, and I acknowledge that the center and its doctors are not responsible for any outcome resulting from incorrect, incomplete or withheld information provided by me or on my behalf.
2. I acknowledge that the assessment and guidance in a virtual consultation rest only on what is available remotely, and that, to the extent permitted by law, the center is not responsible for any limitation arising from the absence of a direct clinical examination, which I accepted in choosing this service.
3. I am responsible for following the medical instructions and recommendations, including attending the center or an emergency department when directed, and I acknowledge that the center is not responsible for any harm resulting from my failure to follow them.
4. I acknowledge that the center is not responsible for dropped or poor connections, device faults, failures of meeting platforms or other third-party providers, or anything beyond its reasonable control.
5. I acknowledge that the center is not responsible for any access to or disclosure of my information that happens on my side, through my device, my account, the place I join from or the people present with me during the consultation.
6. In all cases, and to the extent permitted by the applicable regulations, the center's responsibility is limited to the medical service provided in accordance with recognized professional standards.

8. Fees, cancellation and general terms

1. I agree to pay the consultation fee at the published prices and under the center's policy, and I understand that not joining at the booked time or cancelling late may result in the fee being charged or not refunded under the center's policy.
2. I understand that the center may reschedule, cancel or end the consultation, or decline to provide it remotely, whenever the doctor judges this to be in the patient's interest or the case unsuitable for a virtual consultation.
3. I acknowledge that the recordings and medical records arising from the consultation form part of the center's records, and are kept by the center for the periods set by the regulations and its approved policy.
4. I understand that the center may update this consent, and that the version I accepted at booking is the one that applies to this booking.
5. This consent is governed by the laws of the Kingdom of Saudi Arabia, and the competent authorities in the Kingdom have jurisdiction over any dispute arising from it.

9. Final declaration

1. I declare that I have read this consent, understood all of its terms, and had the opportunity to ask about them.
2. I understand that I may decline the virtual consultation or withdraw my consent before it starts, and ask for an in-person appointment at the center instead.
3. I acknowledge that my electronic acceptance of this consent at booking is an explicit and binding consent, and is kept with the booking record.